Our Advocacy Service has been awarded the Advocacy Quality Performance Mark
Our Advocacy Service is delighted to announce that it has been awarded the Advocacy Quality Performance Mark (QPM) from the National Development Team for Inclusion (NDTi).
The QPM is the UK’s only independent quality performance mark for organisations offering independent advocacy.
To gain the QPM, we had to undergo a rigorous self-assessment process and policy review followed by a structured site visit from an NDTi assessor. Our assessor met and spoke with a mixture of clients, stakeholders and MSA’s to get further information about how we deliver our service and how it best meets the needs of the people we support.
Gail Petty, QPM Manager and Lead for Advocacy and Rights at NDTi said:
“The Advocacy Quality Performance Mark is only awarded to advocacy organisations who can demonstrate that theyare providing excellent services to people often experiencing challenging situations in their lives. It indicates that they have the training and policies in place to ensure people’s rights are upheld and their preferences are heard and responded to.”
While our assessor found many examples of good practice in the service we are particularly proud that she identified:
“Throughout the assessment procedure it was evident that the principles of empowerment and being person led are at the heart of the N-compass’s advocacy services. All the stakeholders I interviewed were able to describe the person led approaches to advocacy delivery and very clear of their admiration for the organisation putting the needs of their beneficiaries at the forefront of their work.”
After all, it’s the reason why we all do what we do!
Huge congratulations to all in the service and very well done!
n-compass provides excellent patient focused Advocacy and respects the patient’s rights and views.”
St. Helens Professional
"Thank you so much, this has given me so much confidence and I feel now that I will get the sort of treatment I need, in the way I need it to be."
Fylde Service User
"Thank you for your support... I now feel strong enough to make my own decisions and my aim is to continue to act independently with other areas of my life."
Lancaster Service User
"Your input was superb, exactly what I needed; an independent person to help me to question and comment and move things forward."
Blackburn with Darwen Service User
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