In our 20th year of delivering much needed health and care services to over 150,000 people during this time; I am delighted to be able to report that n-compass has enjoyed another very successful 12-month period. This has involved the retention of key contracts as well as a growth in line with our three-year strategic plan. The quality of the services we deliver is paramount and the achievement of contractual targets and positive service user and stakeholder feedback is testament to that. This is something we will fiercely protect now and into the future. We help people regain control of their lives, providing hope and a sense of purpose, through the provision of Carers, Advocacy, Wellbeing, Counselling and Volunteering services. We place people at the centre of everything we do, delivering excellence by utilising people’s strengths to stay well. We supported over a massive 32,000 individuals in the last 12 months – adults and young people. We couldn’t do any of this without our fantastic staffing team! We have been working hard to deliver against our annual staff satisfaction action plan and in 2018 87% of staff agreed that n-compass was a great place to work; as well as achieving 3 stars in the national Best Companies Scheme and an amazing 13th position in the Sunday Times Top 100 Not-For- Profits to Work For in the UK! We have also continued to build upon our Investors in People Silver standard as we strive towards achieving the Platinum Standard by 2020. I would like to pass on my thanks to the staff on behalf of the Board for all their hard work – it is their passions, professionalism and determination to make a difference to people’s lives every day that makes n-compass northwest the great organisation that it is.